![]() You can now visit the Admin Area login page and log in using the new password. Clear the contents of the passwordhash field.Enter the new password in the password textbox.Click Edit next to the administrator account that you want to reset.Log in to your database administration interface (usually phpMyAdmin via your server control panel).If your system is encountering a technical error that prevents the sending of the reset email, you can change the password directly in the database. If you visit the Admin Area login page again, you will see the Forgot your password? link. Ensure that the DisableAdminPWReset setting has a blank value.Select the WHMCS database in the left-hand menu.Usually, this is phpMyAdmin in your server's control panel. Log in to your database administration interface. ![]() If you do not see the Forgot your password? link, the option is disabled in the Security tab at Configuration ( ) > System Settings > General Settings or, prior to WHMCS 8.0, Setup > General Settings. Follow the instructions in the email message you receive. Use the SQL query below to add another Administrator account.If you forget your administrator password for WHMCS, you can request a password reset by clicking "'Forgot your password? on the Admin Area login page.Delete any text in this field and copy and paste the following query below and press the Go button to execute the query and add the new Administrator to the table.This will display a field called Run SQL query/queries on database. Press the SQL button in the toolbar to run an SQL query on the selected database.This will show the database tables on the left side of the screen. Navigate to phpMyAdmin and select the database for the Joomla! site in the left-hand drop-down list box.If changing the password won't work, or you aren't sure which user is a member of the Super User group, you can use this method to create a new user. If you have been hacked, you may want to change all of the passwords on the site. Check all of the users using the User Manager to make sure they are legitimate. Log in with this user and password and change the password of this user to a secure value.At this point, the password should be changed to secret. phpMyAdmin should display the message Affected rows: 1. Into the password field and press the Go button. ![]() This requires that you have access to the MySQL database using phpMyAdmin or another client.ĭ2064d358136996bd22421584a7cb33e:trd7TvKH圆dMeoMmBVxYmg0vuXEA4199 If the Super User is still defined, the simplest option is to change the password in the database to a known value. If the methods above did not work, you have two other options, both of which require working with the MySQL database directly.Ĭhange the Password in the Database If you have no users who know their passwords and you can't utilize front end registration you may need to make a change in your database as outlined below. If you manually removed the added line, then change the file permissions on the configuration.php file to 444. Using your FTP program, verify the file permissions of the configuration.php file. Upload the configuration.php file back to the site.ħ. If using the link was not successful, go back and delete the added line from your configuration.php file using a text editor. ![]() When finished, make sure to use the Click here to try to do it automatically link that appears in the alert box to remove the line that was added to the configuration.php file. If you create the new user you may want to block or delete the old user depending on your circumstances.Ħ. Login to the Backend and change the password of the user you don't have the password for or create a new Super User. This user will now be a temporary Super User.ĥ. You may leave the permissions on the configuration.php file at 644. ![]() Save the configuration.php file and upload it back to the site. A username that is in the Author User Group view access level or higher can also be used in place of a username with Administrator access.Ĥ. To the bottom of the list where myname is a username with Administrator access that you know the password for. Open the configuration.php file that was downloaded in a text editor such as Notepad++ and add this line: This will help prevent issues when uploading the changed configuration.php file later in this process.ģ. If the permissions are 444 or some other value, then change the permissions of the configuration.php file to 644. Find the configuration.php file and look at the file permissions. Using an FTP program connect to your site. If you have access to your configuration.php file for the Joomla installation on your server, then you can recover the password using the following method:ġ.
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